General Manager Job

The General Manager has responsibility and accountability for managing the daily operations of a single Captain D’s restaurant in accordance with Captain D’s proscribed policies, practices and procedures. Oversee and manage all areas of store and make final decisions on matters of importance. Ensure guest service in all areas meets company standards. Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, and the establishment of performance expectations and by conducting performance reviews. Responsible for effective management schedules and ensuring that store is properly staffed for all day parts and sales volumes. Expected to exercise good judgment in decision making. Knowledge of all restaurant policies and practices and operational and human resources procedures.
Knowledge of all federal, state and local laws, regulations and codes that apply to the daily operation of restaurants. Excellent grammar, verbal and written communication skills. Excellent presentation skills to both individuals and groups. Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. Excellent organizational skills, with the ability to prioritize and work on multiple projects simultaneously. Good working knowledge of personal computers with e mail applications. Valid driver’s license and good driving record.
Competitive starting salary with periodic reviews, Comprehensive health and accident insurance, Group dental insurance, Group life insurance, Paid vacation. Incentive bonus program. Basic life and AD and D insurance. Day one medical, dental, and life insurance plans. Short term and long term disability. Paid vacation. Referral bonuses. Exceptional training, development, and orientation program. Minimum of years in a general manager role. Successful track record in full service restaurant with general manager experience.