HR Advisor job

Demonstrates in depth knowledge of employee and labor relations methods, techniques and practices. Provides coaching and counsel on moderately complex issues and topics with minimal guidance. Escalates matters when appropriate. Uses call center and customer relations management technology to research, document and monitor employee relations cases and begins to have an awareness of employee relations trends. Solves moderately complex problems and issues with minimum guidance. Interprets policies and procedures while collaborating toward a resolution. Articulates and interprets policies and procedures to clients. Understands trends and recognizes specific employee and labor relations escalation issues.

Maintains advanced awareness of trends that could escalate into a complex labor or other workplace actions. Uses deep subject matter or functional expertise, influence and process skills to help internal or external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications. Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties. Encourages informed Risk taking and acts as a catalyst for innovation at Cardinal Health, generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources.

Proactively develops and maintains technical knowledge in specialized area, remaining up to date on current trends and best practices, Performs assessments and listens to internal or external customers to understand and anticipate their needs and determine their priorities in the context of the overall enterprise. ACC Advisors provide support to Managers via the call center. They are responsible for handling incoming calls from all levels of management, HRD, Subject Matter Experts or Employees with escalated issues, contractors or others as assigned in day to day activity.

Accountable for daily results, which includes Call Center Coverage during core hours, adherence to internal and customer Service Level Agreement, adherence to Standard Operating Procedures, customer satisfaction, proper case documentation, complete staff work and meeting assigned goals and objectives. Works with Sr. Advisors or on escalated issues and other matters as required. Leads and or participates on special projects or enterprise initiatives. Provides advice and counsel to employees on escalated or highly sensitive issues. Works with peers to develop internal and assists in holding peers accountable. Collaborates with other Centers of Expertise to provide solutions as appropriate. Identifies Employee Relations or Labor Relations trends and communicates to Director ACC.