Web Analyst job

Provide technical support for external facing websites and Applications. Effectively respond to enterprise alerts from all platforms by following documented procedures that instruct troubleshooting, resolution or escalation steps. Responsible for meeting SLA’s and OLA’s. System administrator activities which may include, Request the reboot of servers. Review system logs to determine cause of job failures. Request the stopping and starting of serves services, Login to server using Windows terminal services and Analyze services to determine if they are running properly or if they are causing any system related problems, Monitor or Restart jobs that have failed if necessary, Work closely with internal support groups and external vendors to identify, resolve or coordinate the resolution of Network, System, and Application related problems and incidents.

Follow escalation procedures based on Customer’s established severity levels, Suggest changes and improvements to standards, procedures, and other work tools and create new procedure documentation as needed, Ensure all documented processes and procedures and SLA’s are adhered to, Update and maintain operator activity or turnover or run logs and responsible ticketing queue, Follow established procedures for tickets queued in Enterprise Ticketing System. Complete tasks required to maintain service levels and availability, Responsible for following Business Continuity procedures during Disaster Recovery Events, Follow system and data access privacy policies.

In depth technical knowledge and understanding of current web facing technologies, specifically web servers, DNS and e mail. Strong experience with network, application and system troubleshooting, monitoring tools, responding to alarm conditions, and escalation processes and procedures, Ability to triage a problem quickly and provide on call resolves critical information in a clear, concise and quick manner, Must be able to adapt and use process documentation to perform thorough investigation of production issues. The Senior Web Analyst is responsible for building custom reports and dashboards in Monitor and Excel that reflects the needs of the broad network and individual business units.

Duties will include analysis of web site metrics and providing insight on changes that will guide decision making. Data compilation and build reports and dashboards, includes ad hoc and regularly scheduled requests, Analysis or synthesis of data to provide insight into changes and recommendations for improvements, Define requirements, issue tracking, meetings, and general administration, Monitor administration, Ensure data integrity and work to resolve any data discrepancies with IT, analytics resources, and the Marketing team, Frequent monitoring of web analytics landscape, industry trends and new technologies, Assist with front end planning for web analytics implementation. Frontier Technology, Inc. is an innovative small business focused on solving customer problems in the areas of systems analysis, design, performance studies, operations research, and signal processing.